Terms and Conditions

The use of our website is subject to the following Terms and Conditions and is conditional on your acceptance of these Terms and Conditions. Any conditions stated on this website do not affect your statutory rights as a consumer. We comply with the UK Government's 'Distance Selling Rules'.

Right to Cancel

You may cancel the contract without reason within 14 working days from the date of receipt of goods. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days., excluding any returns postage costs. You will be required to return the products in question to Erratic Attic, unused and in their original packaging.

Complaints Procedure

We aim to satisfy the requirements of all of our customers as efficiently as we can, but we realise that at times things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please email us. Your complaint will be handled confidentially and we will acknowledge your correspondence within 5 working days. We will keep you informed throughout the process.

Confirmation and Governing Law

A contract between you and Erratic Attic for the sale of our products will only exist once we confirm your order by emailing you to confirm that your order has been accepted.

The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, ERRATIC ATTIC IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, ERRATIC ATTIC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

Price and availability information is subject to change without notice.

Except as specifically stated on this website, to the fullest extent permitted at law, neither Erratic Attic nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Erratic Attic does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Erratic Attic, its affiliates, directors, employees or other representatives.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We store information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service. We do not hold credit card information about yourselves. This is only received by Sagepay, Paypal or Stripe who provide the strongest commercially available level of encryption which ensures that your transactions are secure and your credit card details cannot be hijacked or redirected to anyone other than themselves.

The type of information we will collect about you includes:

  • your name
  • address
  • telephone number
  • email address
  • credit/debit card details

The personal information that we hold will be held securely in accordance with our internal security policy and the law.

The information you provide will only be shared with a third party for the following reasons:

Processing your payment

Assisting fraud prevention and detection agencies

In these instances, we provide them with only the information they need to perform their function.

We reserve the right to change this privacy policy from time to time. Whilst we may notify you of such changes it is your responsibility to check the policy each time you use the site. Please note that information passed to a third party in accordance with this policy will be beyond our control. Any query relating to use of your information by a third party should be made directly to that party.

Cookies

Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user’s identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit.

Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Links

Our website may contain links to other sites. Erratic Attic cannot be held responsible for the content of these other websites. Such websites may have their own privacy policy which may differ from ours.

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